Betting Rules

1. Scope and acceptance

These rules apply to bets, wagers and other gaming transactions placed through Playfina Casino where the relevant product is available to you. By opening an account, accessing the website or placing a bet, you confirm that you have read and accepted these rules. If you do not agree with any part of them, you must not use the wagering services.

The rules shown for a particular game, market or promotion may contain additional conditions. Those product-specific rules form part of these Betting Rules. If there is a difference between general information and the rules displayed for a particular product, the product-specific rules will normally apply to that product. You should check the available information before confirming a wager.

You are responsible for ensuring that gambling is permitted under the laws that apply to you. Players in Australia should only use gambling services where doing so is lawful in their state or territory and in their circumstances. Playfina Casino may restrict access to products, markets, promotions or account functions where required by law, regulatory requirements, risk controls or business procedures.

You must be of the minimum legal gambling age that applies to you and must provide accurate, current and complete information. You must use your own account and must not allow another person to access it or place bets on your behalf. An account may be suspended or closed where age, identity, location, ownership or other information cannot be verified.

2. Accounts, bets and bet acceptance

Only one personal account should be used unless Playfina Casino has expressly approved another arrangement. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. You should notify the operator promptly if you believe your account has been compromised, used without permission or affected by an error.

A bet is submitted when you select the relevant product, enter the required stake or participation details and confirm the transaction using the available interface. A bet is not necessarily accepted merely because it has been entered, displayed in a bet slip or deducted from an available balance. Acceptance is confirmed through the website or account records.

Playfina Casino may refuse, limit, suspend or cancel a bet before or after submission where this is permitted by applicable rules. Reasons may include an obvious error, a technical problem, suspected fraud or misuse, a breach of these rules, an account or payment issue, an unavailable product, or a legal or compliance requirement. Any affected transaction will be handled in accordance with the applicable product rules and relevant law.

Information such as odds, game details, market status, outcomes and available stakes may change before a bet is accepted. You are responsible for checking the details shown at the time of confirmation. If the information appears incorrect or incomplete, do not proceed and seek clarification through the available support channel.

• Check the product, selection, stake, odds or other displayed terms before confirming.
• Do not place a bet if you are unsure what the transaction means.
• Do not attempt to exploit software faults, pricing errors or technical interruptions.
• Keep a record of confirmations, transaction references and relevant account information.
• Do not use another person’s payment method or account without proper authorisation.

3. Results, settlement and corrections

Bets are settled using the result or information specified in the applicable product rules. Settlement may depend on an official result, a published game outcome, the completion of an event, or another reliable source identified for that product. The method used can vary between games, markets and bet types, so you should review the relevant rules before wagering.

A market or game may be postponed, abandoned, interrupted, changed or completed under unusual circumstances. In these situations, the product-specific rules will explain whether a bet remains active, is settled using an amended result, or is cancelled and returned. A cancellation or return does not necessarily apply to every selection in a combined wager.

If a result is later corrected by the official source, or if a settlement is found to have been made in error, Playfina Casino may correct the relevant account balance. This can include reversing an incorrect credit or applying a valid debit. Corrections will be made in accordance with the applicable rules and legal requirements.

Where a clear technical, pricing, display or settlement error affects a transaction, the transaction may be reviewed and corrected. If an error has resulted in an incorrect payment or account credit, you must not knowingly withdraw or use those funds. The operator may recover an amount paid in error or adjust the account balance where permitted.

Your account history and transaction records are important sources of information, but they may not immediately show a final outcome while a product is still being reviewed. If you believe a bet has been settled incorrectly, raise the issue as soon as reasonably possible and provide the relevant transaction details.

4. Balances, payments and promotions

You must only use a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to verification, processing checks, minimum or maximum amounts, fees charged by a payment provider, and other conditions displayed at the time of the transaction. Playfina Casino may delay, reject or reverse a transaction where verification or compliance checks are required.

Your available balance may include different categories of funds, such as deposited funds, winnings, promotional credits or restricted amounts. Each category may be subject to separate conditions. You should read the terms shown with any promotion before opting in, making a qualifying transaction or attempting to withdraw funds.

Promotions, bonuses and rewards are subject to their own terms. Those terms may cover eligibility, activation, qualifying products, wagering requirements, expiry, maximum values, payment methods and withdrawal conditions. Unless expressly stated otherwise, participation in a promotion does not change these Betting Rules or remove your responsibility to check the details of a bet.

A transaction may be reviewed if there is suspected bonus abuse, collusion, multiple-account activity, fraudulent conduct, money laundering, use of an unauthorised payment method or another breach of the applicable terms. Any action taken will depend on the circumstances, the relevant terms and applicable legal obligations.

1. Use only accurate personal and payment information.
2. Complete any requested identity or payment verification promptly.
3. Review the terms of a promotion before accepting or using it.
4. Do not transfer, sell or share promotional benefits unless the relevant terms clearly allow it.
5. Check your balance and transaction history regularly.

5. Responsible gambling, complaints and changes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only wager money you can afford to lose. Do not gamble when affected by alcohol, drugs, strong emotions or financial pressure. Take regular breaks and stop if gambling is no longer enjoyable or feels difficult to control.

Playfina Casino may provide responsible gambling tools and account controls, which can include deposit limits, spending controls, time reminders, breaks, account restrictions or self-exclusion options. Availability and operation may depend on the product and applicable requirements. If you request a restriction or self-exclusion, follow the instructions provided and do not try to bypass the restriction by opening or using another account.

If you have concerns about your gambling, consider stopping play and seeking independent help from an appropriate Australian gambling support service. Friends, family members and qualified professionals may also be able to provide support. No gambling product should be used to manage financial difficulties or personal problems.

Questions or complaints about a bet should be raised through the customer support option available on the website. Include your username or other requested account information, transaction reference, date and time, product name, and a clear description of the issue. Do not send sensitive payment information unless it is specifically requested through a secure process.

Complaints will be reviewed using the available account, transaction and product information. You may be asked to provide further details or complete verification before a matter can be considered. If the issue concerns a disputed settlement, the applicable product rules and relevant source of the result will be reviewed.

These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or operating procedures. The current version will be made available on the website. You should check the rules before placing a new bet, particularly after an update. The law and terms applicable at the time of a transaction may also be relevant to how that transaction is handled.